4143 Customer service managers

In short

• ONS unit group 4143, in minor group 414 (Administrative occupations: office managers and supervisors) and major group 4 (Administrative and secretarial occupations).
• Appendix Skilled Occupations (figures as at 3 August 2026, re-checked 26 October 2026): Transitional tables only: Table 1a, Table 2aa.
• Going rate as the tables print it:
  • Table 1a, Going rate (SW – options A and D): £35,200 (£18.05 per hour)
  • Table 2aa, Going rate (SW – options F and I, GBM and SCU): £27,600 (£14.15 per hour)

What the ONS says

Description

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Typical entry routes

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Tasks

• develops and implements policies and procedures to deal effectively with customer requirements and complaints
• co-ordinates and controls the work of those within customer services departments
• discusses customer responses with other managers with a view to improving the product or service provided
• plans and co-ordinates the operations of help and advisory services to provide support for customers and users

Related job titles

• After sales manager
• Call centre manager
• Customer care manager
• Customer service manager

What the Appendix Skilled Occupations says

The Appendix lists this code in the tables below, with the tables’ own caption and the row as printed. Read the full table, and any condition in it, on GOV.UK.

Table 1a: Additional eligible SOC 2020 occupation codes and related going rates for Skilled Worker applicants granted permission under the rules in place before 22 July 2025

SOC 2020 occupation code

4143 Customer service managers

Examples of related job titles (non-exclusive)

• Call centre managers
• Customer service managers not elsewhere classified

Going rate (SW – options A and D)

£35,200 (£18.05 per hour)

90% of going rate (SW – option B)

Not applicable

80% of going rate (SW – option C)

Not applicable

70% of going rate (SW – option E)

£33,400 (£17.13 per hour)

Eligible for PhD points (SW)?

No

Table 2aa: Additional eligible SOC 2020 occupation codes and related going rates for Skilled Worker applicants granted permission under the rules in place before 22 July 2025

SOC 2020 occupation code

4143 Customer service managers

Equivalent SOC 2010 occupation code(s)

7220

Examples of related job titles (non-exclusive)

• Call centre managers
• Customer service managers not elsewhere classified

Going rate (SW – options F and I, GBM and SCU)

£27,600 (£14.15 per hour)

90% of going rate (SW – option G)

Not applicable

80% of going rate (SW – option H)

Not applicable

70% of going rate (SW – option J, GTR)

£25,000 (£12.82 per hour)

Eligible for PhD points (SW)?

No

Other unit groups in minor group 414

• 4141 Office managers
• 4142 Office supervisors

Sources

Occupation text: Office for National Statistics, SOC 2020 Volume 1: structure and descriptions of unit groups (file dated 27 August 2026, version V13). Contains public sector information licensed under the Open Government Licence v3.0. Open Government Licence v3.0. Tables: Home Office, Immigration Rules Appendix Skilled Occupations on GOV.UK, page updated 3 August 2026; re-checked against the page updated 8 October 2026 on 26 October 2026, tables unchanged.

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